Personal data requests

Version 2026-10-21. How to ask for access, correction, export or deletion of personal data. The Romanian version prevails if versions differ.

If you are a repair shop's customer

The data about your repair (name, phone, device, repair ticket) belongs to the shop that repaired your device. Contact the shop directly: it decides, and it can remove your contact details from RepairCmd while keeping only what the law requires (for example financial documents and the warranty).

If you do not know which shop used RepairCmd, or the shop does not answer, write to [email protected] with only your name, a way to contact you and the shop's name — no documents, photos or repair details. We handle that message as our own correspondence (see the Privacy Policy): we forward your request to the shop without undue delay and keep only what shows it was passed on. The shop decides on its data; we cannot delete a shop's data without its instructions, except where the law requires.

If you run a shop on RepairCmd

  • Export: the owner can download the shop's business data at any time from Settings → Your data (a ZIP file with CSV and JSON; photos up to the size limit shown there; security records and internal technical fields are not included). For anything not in the export, write to [email protected].
  • Removing a customer's data: once the customer has no open repair, the owner uses "Remove contact details" on the customer's page. It removes the name and contact details, device passcodes and message texts; repair tickets, payments and warranties remain. Free text typed elsewhere (fault descriptions, quotes, notes) and photos are not changed automatically: correct them, or write to us.
  • Closing the account and deleting all data: not automated yet. Write to [email protected] from the owner's address; we confirm your identity, remind you to download the export, delete the data without undue delay and confirm it in writing. The encrypted database backups expire automatically within at most 400 days (see the Privacy Policy for older copies).

Your own account data (owner or staff)

For access, correction, export or deletion of your own account data, write to [email protected]. We answer within one month. If you are staff, the shop owner can also remove you from the team.

Complaints

You may complain to the Romanian supervisory authority (ANSPDCP, www.dataprotection.ro) or the authority where you live or work. Details in the Privacy Policy.

Version 2026-10-21