Terms of Service

Version 2026-10-22. Repair Command Center ("RepairCmd") is provided by EVOCELL S.R.L., Str. Valea Miroslavei nr. 1B, Camera 1, Miroslava village, Miroslava commune, Iași County, Romania, trade register J22/184/2018, company ID (CUI) 38764900, VAT RO38764900 ("we"). Contact: [email protected], +40 747 457 488.

These terms are the agreement between us and the business that opens a RepairCmd account ("the shop", "you"). RepairCmd is for businesses, not consumers. The Romanian version prevails if versions differ.

1. What RepairCmd is

RepairCmd is online software for managing phone and electronic-device repairs: device intake, quotes, customer approval, repair status, payments, warranties and customer communication. We do not repair devices. The repair, its price, the warranty and the commercial relationship with the customer belong to the shop.

2. Your account and who may represent the shop

  • The person who opens the account confirms they may represent the business and accepts these terms on its behalf.
  • The account owner can invite staff and sets their permissions. The shop is responsible for what its staff do in RepairCmd.
  • Sign-in details are personal. Tell us immediately at [email protected] if you suspect unauthorised use.

3. Accurate data and repair records

  • The shop enters accurate customer, device and repair data and uses it lawfully, including under the GDPR.
  • Quotes, customer approvals, photos, notes and warranties are recorded on the shop's behalf. RepairCmd keeps a history of them but does not check whether a price, diagnosis or warranty is correct.
  • Commercial and warranty obligations towards the customer (including statutory consumer rights) are the shop's.

4. Customer links and WhatsApp

  • RepairCmd can create a private link where the customer sees the quote or repair status and gives approval. Anyone with the link can open it — send it only to the customer.
  • Messages to customers are sent manually by the shop (for example via WhatsApp or SMS from the shop's phone). RepairCmd prepares the text; it does not send messages on your behalf by itself. WhatsApp's own terms apply to its use.

5. Model identification and integrations

  • The free Model Check identifies a device model from the IMEI using external datasets and data collected by RepairCmd. Results can be incomplete or inaccurate: the technician checks important details on the device itself and decides what is recorded. Sources and licences are credited on the data sources and attributions page.
  • Paid device checks are not active today. Invoicing through SmartBill is optional: an owner or manager may connect the shop's OWN SmartBill account. RepairCmd issues an invoice only from a closed repair or from a quote the customer has approved, and only when a user confirms it (issuing it changes neither the repair's status nor any payment record); the invoice is the shop's fiscal document, issued in its SmartBill account and subject to SmartBill's terms. RepairCmd does not cancel invoices and shows no ANAF / e-Factura status — check those in SmartBill.

6. Plans and trial

Where offered, prices, the trial period and what happens when it ends are shown in the app and on the pricing page before any payment. There are no hidden charges and no automatic switch to a paid plan without your consent.

7. Acceptable use

Do not use RepairCmd for unlawful activity, to try to access other shops' data, to get around security measures or to upload harmful code. We may suspend access in case of serious abuse or a security risk, and will tell you.

8. Availability

We work to keep RepairCmd available and secure but cannot guarantee uninterrupted operation. We make daily encrypted backups of the database (see the Privacy Policy). Planned maintenance is done outside normal shop hours where possible.

9. Your data, export and closing the account

  • The shop's data and its customers' data remain the shop's. We process them only to provide RepairCmd, under the Data Processing Agreement and the Privacy Policy.
  • The Data Processing Agreement, version 2026-10-21 (SHA-256 fingerprint 6748bc0b4522e217a7f2e13ca54758e3a2b7220eaa9baca6e39b570eb6f611b9), forms part of these terms and is accepted together with them by the account owner, as controller of its customers' data.
  • The owner can download an export of the shop's business data at any time (Settings → Your data): customers, tickets, quotes, payments and the other records listed on that page, with photos up to the size limit shown there. Security records and internal technical fields are not included; for any data not in the export, write to [email protected] and we provide it.
  • You can close the account at any time by writing to [email protected]. Closure and deletion are done on request after identity confirmation; backup copies expire within at most 400 days (details in the privacy policy).

10. Liability

  • We are liable for damage caused intentionally or by gross negligence and wherever the law does not allow liability to be limited.
  • Otherwise our total liability to the shop in any year is limited to the amounts the shop paid for RepairCmd in the previous 12 months, and during a free trial or pilot to RON 500.
  • We are not liable for indirect losses (such as lost profit) or for the shop's own commercial or technical decisions.

11. Changes

We may change these terms. We tell you in the app before a new version applies; earlier versions remain available. If you do not agree, you can close the account.

12. Law and contact

These terms are governed by Romanian law, without affecting mandatory rules of the country where your business is established. Disputes are first settled amicably, then by the competent courts of Iași. Contact: [email protected] · +40 747 457 488.

Version 2026-10-22